FAQ

Absolutely! Simply add their name and their address for delivery when you are checking out.

Our carefully wrapped gifts are delivered to any address within the UK, excluding the Channel Islands, at our standard delivery rate of £5.00.

All orders are processed on a 24 hour delivery service and sent via Parcel Force - to allow for any postal delays, we advise your order will be delivered to you within 3-5 working days from the date the order was placed.

At the moment we are only offering a Standard Delivery service so your order will be delivered within 3-5 working days.

Your order will be dispatched from our warehouse via a Standard Delivery service which can take up to 3-5 working days. As much as we would love to, we are unable to speed up the delivery process and kindly ask you to allow this timeframe for your order to be delivered to you.

We are sorry to hear your order is yet to be received! We advise orders can take up to in 3-5 working days to be delivered. It is worth checking your parcels tracking link (which can be found in your dispatch email), as any delivery scans will automatically update here. We kindly ask you to allow these delivery times to pass before contacting us - if for any reason your order has not been delivered by the estimated delivery date, do let us know as we would love to look further into this for you.

We are so sorry if your tracking is saying “delivered” but you can’t find the parcel! Parcel Force is usually very accurate, so please double check the following: - Is the address on your order confirmation the correct address? - Has it been left in a safe place where the postman usually leaves parcels? - Has one of your neighbours accepted the delivery for you? - Is there a calling card tucked anywhere? Once you have been through all of these options, please do get in touch with us with your order number where we can advise further.

We are sorry to hear your order is on its way back to us! Once an order has been declared as ‘return to sender’, your order will make its way back to our warehouse and a refund will be processed - as much as we would love to, we are unable to send it back out but you are most welcome to pop in a new order.

Once you have completed your order, you will receive a confirmation email from us. If this doesn’t arrive, please do check your junk or spam folder as sometimes they can be automatically routed here. If you’re unable to locate the email, it may be that there was a slight typo in the email address! Just email us at customerservice@sefianlondon.com and we will be able to update your email address and resend the email.

Once an order is placed, it is sent to our warehouse for fulfilment and our team gets to work picking, packing and personalising. For this reason, we are unable to cancel or make any changes unfortunately.

We are unable to amend any part of an order once placed, whether this be the products, or shipping address, so we do ask that you double check all details before you confirm your order. Once your order has been dispatched, you will receive an email with a Parcel Force tracking link to follow its journey - at this point, you are more than welcome to reach out to Parcel Force directly to understand whether or not they are able to redirect your parcel for you.

We are very sorry to hear that a faulty item has been delivered . We take great pride in the quality of our product, therefore we are disappointed to hear that a faulty item has slipped through. Please email customerservice@sefianlondon.com with a photo and description of your issue, and we can take a look at this for you.

We are really sorry that an incorrect item has been delivered. We kindly ask you to email us at customerservice@sefianlondon.com confirming the item that was delivered along with the item that is missing so that we can look into it immediately.

We apologise for any inconvenience and kindly ask you to email us on customerservice@sefianlondon.com with the item/s missing from the parcel so that we can address it as a matter of urgency.

You can find all the information you need to return your order on our Shipping and Returns page here.

We strive to ensure that every gift brings joy and satisfaction. While we do not offer direct exchanges, we have a solution that allows you to find the perfect gift. If the recipient finds the gift unsuitable, we are happy to issue a gift card, enabling them to select something they truly love from our wide range of products. We believe in the power of choice, and our gift cards provide the flexibility to ensure a delightful gifting experience for all.

Please rest assured that our dedicated warehouse team will process your parcel within 10 working days after we receive your returned order. We'll promptly notify you via email once this is complete, ensuring you stay informed every step of the way.

We are so excited for you to join the Sefian London community! Visit our website and scroll to the bottom of any page where you can submit your email address to sign up.

We are sorry to see you go! Please email us at customerservice@sefianlondon.com to unsubscribe from our marketing emails. If you change your mind, let us know, and we will gladly sign you back up.

If you encounter any issues with our website, we suggest trying the following troubleshooting steps: - Clear your browser's cookies by accessing the 'Tools' or 'History' option in most internet browsers. - Fully close and restart your browser. - Verify that you are using the latest operating system version available. If you continue to experience difficulties, kindly email us at customerservice@sefianlondon.com, and we will be glad to assist you further in resolving the issue.